Phone Consultation in Primary Health Care

image Consultation

Within the strategy of SERGAS of focus the Health Care System on patients' service, and considering the scattered population, its aging and other facts, they are seeking to improve the accessibility to the public health system and its relationship with health services, promoting a system of remote consultations and interaction with them.

Regarding to the attention to chronic diseases, they try to promote the implementation of organizational systems of care that allow remote consultations and interaction with patients and caregivers by using the information and communications technologies (ICTs).

The project relies on new technologies: interaction can be made by phone, medical appointments can be requested through a web and to provide service the medical staff can refer to electronic medical recordings and to use, if necessary, the e-prescription application.

The main issues for discussion:
  • New communication technologies and improvement of health care.
  • Responses adapted for areas with population dispersion.